Mats International

FAQs

 

What is MATS?

MATS is a ministry who operates very much like a car dealership. We are able to purchase any make and model of vehicle for you at wholesale facilities all over the country. Because of the unique nature of our operations, our low overhead costs and the trustworthiness of our partners (you!), we are able to save you significant money from retail pricing.

There are three varieties of sources that we use to find the right vehicle for you:


  1. Our inventory- if you are within driving distance of Indiana, this is a good option. The main advantages are that we can personally account for the condition and mechanical quality of the vehicle. In most cases, this is the only viable option for a high-mileage vehicle.
  2. Purchasing from another dealer- the two main advantages to this are that the vehicles are bound to be in excellent condition because they are currently for retail sale, and we know exactly how much the vehicle will cost. We are also able to find out more details because we can speak directly with the dealer.
  3. Auction- MATS uses two auction networks that have auctions located in cities all across the country. We are able to purchase vehicles at these auctions (by use of an online broadcast) and have you drive there and pick them up. The main advantage to this is simply price.

How does the process work?

Once we know the range of vehicles that you are interested in, we will give you a list of the different ones available at the auctions or dealers near you. At a minimum, this information will include year, mileage, exterior and interior color. The best thing is to be as flexible with these details to allow us to buy you the vehicle with the best value. After the vehicle is purchased, the paperwork and a temporary license plate will be mailed to you. In addition, a temporary receipt/buyer's order will be emailed to you to allow you to take care of insurance and financing (unless you'd like us to help with financing). At this point, please mail us a check for the total amount due. If you are financing with us, please mail a check for the amount of your down payment. We are happy to do your financing for you with our partnership bank or you may finance on your own in your area. After you receive the permanent paperwork and temporary license plate, you will then be able to go to the auction to pick up the vehicle.

How can you ensure the quality of the vehicle?

The first thing we do is read a pre-auction inspection report that will tell us any dents, dings, or scratches on the vehicle and their severity. The inspection also gives an overall rating of the vehicle's condition. We do not buy any vehicles that are below average. Also, almost every vehicle that we buy sight-unseen is still under factory warranty. Therefore, if there is an unseen mechanical problem, the manufacturer will fix the problem at no cost to you. Lastly, if you desire additional protection, we have warranty options listed below.

I've heard that vehicles at auctions are junk. Is this true?

This is a common misconception, primarily because small local auctions can be that way. However, almost all of the vehicles that we purchase are coming straight out of rental or lease and are low-mile, well maintained, low risk vehicles. You may not know it, but these are the exact vehicles that end up on the lot of your local car dealers. The only difference will be that they may have had a few small dent repairs and will be charging around $1500 more than we will.

What details will I know about the car?

In addition to the basics mentioned above, we would be happy to provide a detailed options list and any dents reported on any vehicle that you are particularly interested in from the original list.

Am I able to see/drive the vehicle before purchasing?

If you are buying something from our inventory in Indiana, of course you can. But if we are getting it at another dealer or at an auction, you cannot. On some of the vehicles, we can get pictures, but you have to be a dealer to go into the auction.

What if I pick it up and something is wrong with it?

If the vehicle is under factory warranty, any mechanical issue will be fixed by any dealer of that manufacturer. As far as condition, we counsel people to be prepared to spend $400-500 reconditioning the vehicle. Considering that you're most likely saving over $1000 by purchasing this way, this is still well worth it. Most people pick the vehicle up and spend only $5 on a car wash and are completely satisfied. However, some find it necessary to get the vehicle detailed (around $100) or take it to a paintless dent repair shop (approximately $50/dent) to remove a few dents. If damage is more significant than $400 and we were not aware of this, we will work with you to get the issue resolved. In the end, we will ensure that you are still better off financially by choosing MATS over your next best option. If the vehicle is an absolute disaster, you will not be forced to purchase.

What kind of warranty options do I have?

MATS International always strives to give our ministry customers the lowest possible price on any vehicle. However, we also understand that customers want to have confidence that they are getting the highest quality vehicle possible. This, of course, is a difficult combination if MATS is to maintain financial solvency as a non-profit ministry.

For this reason, we have developed a new warranty policy that we feel is in the best interest of both the ministry buyer and MATS. We have developed a list of warranty options that are available on almost any vehicle:

 

At what point am I financially committed to a vehicle?

After you give us the word to purchase the vehicle on your behalf.

Can I buy an inexpensive/high mile vehicle at an auction that isn't close to Indiana?

You can, but we strongly recommend against it. This would certainly be a way to get a high-mile vehicle for a lower price than you could elsewhere, but we could not vouch for the mechanical quality whatsoever. If you are willing to take on 100% of the risk, we are happy to purchase for you.