Not just grumpy and frustrated from the long, confusing, and manipulative process of buying the car, but unhappy with the car itself. AutoTrader.com performed a series of surveys, and fully 69% said they experienced buyer’s remorse after purchasing their last vehicle.

We think that reliable dealerships always share a set of basic values and behaviors. You can use this list to check whether a dealership near you is likely to help you out, but it’s also a description of our promise to you, our potential customer, about what you can expect from us.